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How Indonesian cities are using apps to improve services

Jakarta is harnessing smartphone apps for 'predictive government.' (amadeustx)

Jakarta uses smartphone apps to anticipate floods and monitor traffic. Bandung plans to launch an app that makes it easy for citizens to check how much they owe in property and building taxes. Medha Basu reports on both innovations for GovInsider.

Jakarta’s latest apps are examples of how Indonesia’s capital and largest city has embraced “predictive government,” Basu explains. Municipal officials envision additional uses, such as pinpointing outbreaks of dengue and other diseases. Jakarta’s Smart City Unit has partnered with qlue, a local startup, to design a dashboard that synthesizes data from sensors, weather reports and citizen complaints.

According to GovInsider, a dozen other Indonesian cities have adopted qlue’s technology. They are Bandung, Makassar, Bali, Manado, Surabaya, Bogor, Depok, Palembang, Bekasi, Yogyakarta, Riau and Semarang.

Meanwhile, Bandung, the capital of Indonesia’s West Java province, plans to launch a “land tax app,” Basu writes. The goal is to reduce overcrowding in tax offices. Residents can update construction and ownership data online. But to pay tax bills, they must head to a bank, the article says.

Read more about Jakarta’s use of apps here. 


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