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Albuquerque goes digital to connect with citizens

Albuquerque's 311 mobile app creates an easy way for citizens to engage with city leaders.

Albuquerque Mayor Richard Berry uses digital technology to connect with residents of the city in the southwest of the United States. Alexander Howard reports for the Huffington Post that under Berry’s leadership, the city has morphed into a model of high-tech governance.

Examples include 311 apps that enable residents to report non-emergencies such as potholes and graffiti, the article says. A municipal website optimized for mobile devices features everything from restaurant inspection scores and bus schedules to housing codes and pollen counts. The city also wins kudos for organizing city data into dashboards that are easy to digest and navigate.

The city aims to promote transparency while simultaneously safeguarding privacy and security, Howard notes. Beyond improving interaction with residents, the digital outreach also benefits city coffers. Albuquerque even posted stats indicating that its 311 apps reduced inquiries to a call center staffed by operators — saving taxpayers money. Other cities are taking note. “We’ve come an impossibly long way, and we’ve had people come from over the world to talk about this,” Berry tells the Huffington Post.

The mayor has a knack for the unconventional. He recently garnered headlines for tackling homelessness with offers of city jobs and free lunch. 

Huffington Post

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